物流政策
Thank you for visiting Astral Customs! This shipping policy outlines our shipping practices and procedures to ensure a smooth shopping experience for our customers.
2. Order Processing Time
All orders are processed within 2 business days. Orders placed after 3PM will be processed the next business day. Please note that we do not process orders on weekends or holidays.
3. Shipping Options
We offer the following shipping options:
- Standard Shipping 3 to 4 business days.
- Economy Shipping 5 to 8 business days.
4. Shipping Costs
Shipping charges for your order will be calculated and displayed at checkout. We offer free shipping on orders over $50. For orders below this amount, the following rates apply:
- Standard Shipping: 0lb to 1lb $6.90
- Standard Shipping: 1lb to 5lb $9.90
- Economy Shipping: 0lb to 5lb $4.90
- Economy Shipping: 5lb to 70lb $19.90
- Economy Free Shipping on orders over $50!
5. International Shipping
We currently ship to Canada,Denmark,France,Germany,Ireland,Japan,Mexico,New Zealand,Norway,Panama,Spain,Sweden,Switzerland,Ukraine,United Arab Emirates and United Kingdom. International shipping rates and delivery times will vary based on the destination. Customers are responsible for any customs duties or taxes that may apply.
6. Shipment Confirmation and Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.
7. Missing or Damaged Packages
If your package is lost or damaged during transit, please contact us at astralcustoms@yahoo.com within 5 days of the expected delivery date. We will work with you to resolve the issue promptly.
8. Changes to This Policy
We may update this shipping policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.
9. Contact Us
If you have any questions about our shipping policy, please contact us at astralcustoms@yahoo.com